Ok25 respects the privacy of every member. This document clearly explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Quick Summary
ok25's Commitment: We never sell, rent, or trade your personal information to any party for marketing purposes. Your data belongs to you — we only use it to provide you with a better service.
Ok25 ("we", "Platform", or "ok25") takes seriously our responsibility to protect the privacy of every individual who uses this platform. This Privacy Policy explains our practices regarding the collection, use, disclosure, transfer, and storage of your personal information when you access or use ok25 services through ok25.onl or the ok25 mobile app.
This policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices for personal data protection. ok25 acts as the Data Processor responsible for all personal information collected through this platform.
By registering or continuing to use the ok25 platform, you acknowledge that you have read and understood this Privacy Policy and agree to how we handle your personal information as described here. If you do not agree, please discontinue use of the platform and contact us for further discussion.
Ok25 collects your personal information through several methods depending on how you interact with our platform. The following are the main categories of information we collect:
ok25 does not collect credit or debit card information directly. All card transactions are processed through PCI-DSS certified payment gateways. We only store transaction reference tokens, not full card numbers.
The personal information we collect is used responsibly for the following purposes:
| Purpose of Use | Legal Basis |
|---|---|
| Account Registration & Verification Processing registrations, verifying identity (KYC), and managing your account |
Contract Fulfilment |
| Transaction Processing Handling deposits, withdrawals, and all financial transactions securely |
Contract Fulfilment |
| Customer Support Responding to enquiries, resolving complaints, and providing technical support |
Legitimate Interest |
| Fraud Prevention Detecting and preventing fraudulent activity, money laundering, and platform abuse |
Legal Compliance |
| Marketing Communications Sending promotions, bonus offers, and new product information (with your consent) |
Consent |
| Responsible Gaming Monitoring gameplay patterns and offering assistance to members showing signs of problem gambling |
Public Interest |
| Platform Improvement Analysing usage data to improve the user experience and platform features |
Legitimate Interest |
Ok25 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:
Ok25 works with carefully selected third-party service providers to support our operations — including payment gateway providers, identity verification services, customer support platforms, and analytics services. All providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we specify.
Ok25 may be required to disclose your personal information to authorities, regulatory bodies, or law enforcement agencies when required by applicable Malaysian law, court order, or to fulfil AML/CFT (Anti-Money Laundering and Counter Financing of Terrorism) compliance obligations.
Your information may be shared within the ok25 group of companies for internal operations, reporting, and integrated service improvement. All entities within the group are bound by the same data protection policy.
ok25 has never and will never disclose your personal information to advertisers, data brokers, or third-party marketing companies without your explicit consent.
Your data security is ok25's top priority. We implement multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
While we implement best-in-class security measures, no system is 100% secure. If you suspect any suspicious activity on your account, contact the ok25 support team immediately via live chat.
Ok25 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the ok25 platform.
Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal information held by ok25:
You have the right to request a copy of all personal information we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete information in our records.
In certain circumstances, you may request that we delete your personal information, subject to legal obligations.
You may withdraw consent for marketing communications at any time without affecting your use of the platform.
You may request that we restrict the processing of your data in certain situations while a dispute is being resolved.
You have the right to receive your personal data in a machine-readable format for transfer to another service.
To exercise any of the above rights, please contact the ok25 Data Protection Officer via email at or via live chat. ok25 will process your request within 30 working days.
Ok25 retains your personal information for as long as your account is active or as long as needed to provide services to you. After account closure, we retain your data for the minimum periods required under Malaysian law:
Once the stipulated retention period has lapsed, your personal information will be securely deleted or converted into an anonymised form that cannot be associated with you.
The ok25 platform is for individuals aged 18 and above only. ok25 does not intentionally collect or process personal information from minors. Should we discover that a minor's personal information has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account.
Parents or guardians who discover their child has registered an ok25 account may contact us immediately at for immediate action.
The ok25 platform may contain links to third-party websites or services such as game providers, payment gateways, or social media platforms. This Privacy Policy applies to the ok25 platform only. ok25 is not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of every website you visit.
Ok25 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via:
The "Last Updated" date at the top of this document will always reflect the latest version of the Privacy Policy. Continued use of the ok25 platform after any amendments constitutes your acceptance of the revised policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how ok25 handles your personal information, please contact the ok25 Data Protection Officer (DPO):
Privacy Email
[email protected]Live Chat
Available 24 hours a day, 7 days a weekResponse Time
Within 3 working daysOk25 is committed to addressing any privacy concerns seriously and as promptly as possible. If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.
We invest seriously in security and privacy — not merely to meet legal requirements.
Ok25 fully complies with Malaysia's Personal Data Protection Act 2010. Every data collection and usage process is designed with legal compliance as the top priority.
All data transmitted between your device and ok25 servers is encrypted using 256-bit SSL — the same standard used by leading banking institutions in Malaysia.
Ok25 has appointed a dedicated Data Protection Officer (DPO) to oversee all aspects of privacy compliance and to serve as the point of contact for any inquiries related to your data.
Ok25's security systems are regularly assessed by independent third-party auditors. Audit findings are used to drive continuous improvements in member data protection.
Ok25 has never and will never sell, rent, or trade your personal information to any third-party advertiser or data broker. This commitment is non-negotiable.
Through your account settings centre, you can manage communication preferences, request data access, or request account deletion at any time — simple and hassle-free.